Refund policy

RETURNS / REFUNDS / EXCHANGES

Retreat Collection does not offer a refund for change of mind. We recommend you choose your items carefully and consider measurements and dimensions before purchasing items in store and online. In certain circumstances, we may authorise an exchange. Additional Transport charges for exchanging product will incur the additional transport fees. Only faulty or damaged product may be returned and are subject to prior authorisation at Retreat Collection discretion. Any exchange or return should be made within 7 days of receiving goods. Sale items are not covered by our Returns & Exchange Policy.

DAMAGES

Retreat Collection inspects product and cartons prior to despatch to ensure product leaves our warehouse in the best possible condition. All products should be inspected immediately upon arrival with any damages noted on the delivery paperwork. If any items are received with damages, Retreat Collection must be notified within 48 hours of receipt for us to assist in resolving the situation. Retreat Collection is not a carrier and the damages incurred in transport are not the fault of Retreat Collection. We will work with you to resolve any issues as quickly as possible, which may include making insurance claims, arranging repairs and in some circumstances replacement. Clear photographs of the product and carton damages must support all damages that are reported. Any broken parts MUST be kept and returned together with original cartons. Damaged stock returned with missing parts will not be actioned until all parts have been returned. Retreat Collection will not accept claims after 48 hours of successful delivery.

LIMITED WARRANTY

Retreat Collection offers 1 year limited warranty from date of sale on Invoice against manufacturing faults, which are determined at Retreat Collection discretion.