Terms of service
PAYMENT & PRICING
Payment in full must be received before the despatch of all orders. A 50% deposit is required to secure all stock for any forward orders more than one week in advance to hold stock. Payment via Direct Deposit and Cheque (must clear prior to despatch).
50% deposit payments must be made to commence work on custom orders. Retreat Collection is not responsible for the delay of delivery due to late payment being received. Please contact us for wholesale prices. Pricing is subject to change without notice. All prices are in Australian dollars (AUD), exclusive of freight and for wholesale exclusive of GST. GST will be separately itemised on your invoice for all Australian customers. International customers may be exempt from Australian GST which may be claimable through relevant avenues in your country. Your freight costs will be calculated upon confirmation of order.
PRE-ORDERS & CUSTOM ORDERS
PRE-ORDERS - 50% deposit is required to secure stock for all orders. If deposit payment has not been received and stock runs out, the order will be allocated to the next incoming shipment. Retreat Collection does not guarantee availability of stock without deposit payments
CUSTOM ORDERS - 100% payment must be made to commence work on special orders and custom-made items. We will not refund for change of mind unless these items are faulty – and then it is at the discretion of Retreat Collection. Retreat Collection is not responsible for the delay of delivery due to late payment being received.
WARRANTY
Retreat Collection offers 1 year limited warranty from date of sale on Invoice against manufacturing faults, which are determined at Retreat Collection’s discretion.
DAMAGES
Retreat Collection inspects product and cartons prior to despatch to ensure product leaves our warehouse in the best possible condition. All products should be inspected immediately upon arrival with any damages noted on the delivery paperwork. If any items are received with damages, Retreat Collection must be notified within 48 hours of receipt for us to assist in resolving the situation. Retreat Collection is not a carrier and the damages incurred in transport are not the fault of Retreat Collection. We will work with you to resolve any issues as quickly as possible, which may include making insurance claims, arranging repairs and in some circumstances replacement. Clear photographs of the product and carton damages must support all damages that are reported. Any broken parts MUST be kept and returned together with original cartons. Damaged stock returned with missing parts will not be actioned until all parts have been returned. Retreat Collection will not accept claims after 48 hours of successful delivery.
DISCLAIMER
Retreat Collection manufactures its products from natural materials and uses hand-made processes for all its products. Irregularities in shapes, colours, surfaces and finishes may be present and these imperfections are celebrated as part of the unique and natural characteristics of our product. Splitting, cracking, natural defects and leeching of natural oils are present in natural timbers and are not considered faults. Specifications in size and finish may differ from those stated or shown and the actual items may vary from catalogue or website images.
SOCIAL MEDIA POLICY
The thoughts and opinions expressed on Retreat Collection’s social media platforms, including (but not limited to) our website content, our Facebook, Instagram and Pinterest represent the thoughts and opinions of the individual publishers and commentators and are not necessarily the views held by Retreat Collection.
Retreat Collection makes every effort to monitor and respond to content and comments posted on its social media platforms during standard business hours, yet we can’t always respond promptly. If you have an urgent question or comment, or if there is an issue that needs resolving, please contact us.
Offensive or hurtful comments about our customers, staff members, warehouses, suppliers, owners, content or the Retreat Collection brand, which may include:
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Inappropriate language (e.g. profanity, prejudicial comments about race, ethnicity or gender)
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Attacks or defamatory statements (e.g. offensive comments or untrue statements) instead of disagreeing with the individual's post, opinion or comment
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Inappropriate, unsuitable or promotional posts and comments (i.e. spam, promotions, groups, pages, websites, businesses or programs not associated with Retreat Collection
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By posting, commenting or submitting content to any of Retreat Collection platforms you must acknowledge and understand that the information(s) you post are available for public viewing. We recommend exercising caution when posting.
Any links to other sites shared on our social media platforms are provided as a guide, resource or reference only. Sharing this or any information does not mean Retreat Collection is providing an endorsement. Retreat Collection accepts no responsibility for the content or links provided on external websites.
Retreat Collection makes no claims or promises about the accuracy, completeness, or competence of the content provided or shared on social media platforms and disclaims any liability for errors and omissions. No warranty of any kind implied, expressed, or otherwise, including, but not limited to, the warranties of non-infringement of third party rights is given in respect to the content shared or published on social media platforms.
IMAGES
All photography on this website is the sole property of Retreat Collection. These pictures and images cannot be used or copied for any purpose without prior written agreement.
YOUR PERSONAL INFORMATION
Your personal information is saved in our customer management system. Retreat Collection may use your personal information for internal marketing purposes and for sending you email newsletters. We will never sell your personal data to any third party.